{"id":5878,"date":"2019-11-10T09:00:11","date_gmt":"2019-11-10T08:00:11","guid":{"rendered":"https:\/\/stepink.fr\/?page_id=5878"},"modified":"2019-11-10T09:00:11","modified_gmt":"2019-11-10T08:00:11","slug":"step-in-customer-success","status":"publish","type":"page","link":"https:\/\/knowledge-management.stepink.fr\/fr\/step-in-customer-success\/","title":{"rendered":"Step in Customer success"},"content":{"rendered":"[vc_row type=\u00a0\u00bbin_container\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb top_padding=\u00a0\u00bb50&Prime; bottom_padding=\u00a0\u00bb50&Prime; overlay_strength=\u00a0\u00bb0.3&Prime; shape_divider_position=\u00a0\u00bbbottom\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb shape_type=\u00a0\u00bb\u00a0\u00bb][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; background_hover_color_opacity=\u00a0\u00bb1&Prime; column_link_target=\u00a0\u00bb_self\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/1&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb][vc_column_text]<strong>Que veulent vraiment vos clients ? O\u00f9 porter son attention pour un retour sur investissement maximal ? Acqu\u00e9rir un nouveau client co\u00fbte 10 fois plus que d\u2019en conserver un.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>L\u2019enqu\u00eate de relation \u2013 <\/strong>Que pensent vos clients de votre entreprise et de vos services ?\u00a0 Que disent-ils de vous? Que veulent-ils? Comment obtenir ces informations et prendre les bonnes d\u00e9cisions ?<\/p>\n<p>Les trois b\u00e9n\u00e9fices d\u2019une bonne enqu\u00eate de satisfaction\u00a0:<\/p>\n<ul>\n<li>Strat\u00e9gique: Comprendre vos points d\u2019appui et vos points de vigilance pour tracer votre chemin vers plus de succ\u00e8s<\/li>\n<li>Commercial: Qui sont vos clients\u00a0pr\u00eats \u00e0 vous recommander\u00a0? Qui est int\u00e9ress\u00e9 par de nouvelles offres \u2026<\/li>\n<li>Communication: Envoyez un message puissant \u00e0 vos clients et dans votre entreprise: \u00ab Nous sommes \u00e0 votre \u00e9coute \u00bb<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=\u00a0\u00bbin_container\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb top_padding=\u00a0\u00bb50&Prime; bottom_padding=\u00a0\u00bb50&Prime; overlay_strength=\u00a0\u00bb0.3&Prime; shape_divider_position=\u00a0\u00bbbottom\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb shape_type=\u00a0\u00bb\u00a0\u00bb][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; 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