{"id":5891,"date":"2019-11-10T09:09:35","date_gmt":"2019-11-10T08:09:35","guid":{"rendered":"https:\/\/stepink.fr\/?page_id=5891"},"modified":"2024-11-29T14:52:30","modified_gmt":"2024-11-29T13:52:30","slug":"evaluation-kcs","status":"publish","type":"page","link":"https:\/\/knowledge-management.stepink.fr\/en\/evaluation-kcs\/","title":{"rendered":"KCS"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; 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text_direction=&#8221;default&#8221;]Knowledge-Centered Service (KCS) describes a way of interacting with knowledge which enables teams to:<\/p>\n<ul class=\"wp-block-list\">\n<li>answer questions quickly,<\/li>\n<li>deliver answers where people are looking for them,<\/li>\n<li>and drive improvements into products and services.<\/li>\n<\/ul>\n<p>Additionally, KCS provides insight into which questions are being asked the most, and identifies recurring problems so we can remove them from the environment.<\/p>\n<p>This methodology was born from the collaborative work of several companies under the direction of the <a href=\"http:\/\/www.serviceinnovation.org\/\">Consortium for Service Innovation<\/a>, a think tank on the West Coast of the United States.<\/p>\n<p><strong>The <\/strong><a href=\"http:\/\/www.serviceinnovation.org\/current-members\/\"><strong>members<\/strong><\/a><strong> of the Consortium for Service Innovation <\/strong>have been actively working in this direction for 20 years<\/p>\n<p>The methodology is freely available under <a href=\"https:\/\/www.thekcsacademy.net\/kcs\/\">KCS Academy<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;2%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; id=&#8221;creative-services&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-2-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;right&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][split_line_heading animation_type=&#8221;default&#8221;]\n<h2 style=\"text-align: center;\">Knowledge Management and KCS for what?<\/h2>\n[\/split_line_heading][vc_row_inner column_margin=&#8221;none&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; top_padding=&#8221;40&#8243; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;padding-2-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][fancy_box box_style=&#8221;color_box_basic&#8221; icon_family=&#8221;iconsmind&#8221; box_color=&#8221;#030c39&#8243; box_color_opacity=&#8221;1&#8243; box_alignment=&#8221;center&#8221; border_radius=&#8221;default&#8221; image_loading=&#8221;default&#8221; icon_iconsmind=&#8221;iconsmind-Statistic&#8221; icon_size=&#8221;40&#8243; link_url=&#8221;https:\/\/knowledge-management.stepink.fr\/en\/pour-optimiser-mes-couts-de-services-2\/&#8221;]\n<h3>To optimize my service costs<\/h3>\n<p>By capitalizing on the know-how of my company,<br \/>\nBy identifying and reusing what is already working,<br \/>\nBy striving to produce better and faster[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=&#8221;padding-2-percent&#8221; 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icon_family=&#8221;iconsmind&#8221; box_color=&#8221;#ff6300&#8243; box_color_opacity=&#8221;1&#8243; box_alignment=&#8221;center&#8221; border_radius=&#8221;default&#8221; image_loading=&#8221;default&#8221; icon_iconsmind=&#8221;iconsmind-Checked-User&#8221; icon_size=&#8221;40&#8243; css=&#8221;.vc_custom_1633595072321{margin-top: -50px !important;}&#8221; link_url=&#8221;https:\/\/knowledge-management.stepink.fr\/en\/pour-affuter-mes-equipes-2\/&#8221;]\n<h3>To sharpen and motivate my teams<\/h3>\n<p>By giving them more skills and more confidence,<br \/>\nBy developing the agility of my teams,<br \/>\nBy reducing resistance to change[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=&#8221;padding-2-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][fancy_box box_style=&#8221;color_box_basic&#8221; icon_family=&#8221;iconsmind&#8221; box_color=&#8221;#030c39&#8243; box_color_opacity=&#8221;1&#8243; box_alignment=&#8221;center&#8221; border_radius=&#8221;default&#8221; image_loading=&#8221;default&#8221; icon_iconsmind=&#8221;iconsmind-Target-Market&#8221; icon_size=&#8221;40&#8243; link_url=&#8221;https:\/\/knowledge-management.stepink.fr\/en\/pour-satisfaire-mes-clients-2\/&#8221;]\n<h3>To better meet the expectations of my clients<\/h3>\n<p>By responding faster and better to their request,<br \/>\nBy making your customers more independent and satisfied,<br \/>\nBy being proactive with them.[\/fancy_box][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;padding-4-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;left-right&#8221; top_margin=&#8221;40&#8243; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][nectar_video_lightbox link_style=&#8221;play_button_2&#8243; nectar_play_button_color=&#8221;Default-Accent-Color&#8221; image_url=&#8221;6189&#8243; hover_effect=&#8221;defaut&#8221; box_shadow=&#8221;x_large_depth&#8221; border_radius=&#8221;10px&#8221; play_button_size=&#8221;larger&#8221; video_url=&#8221;https:\/\/youtu.be\/9BQri72n6rM&#8221;][vc_column_text]\n<h2 style=\"text-align: center; color: #ff6300;\">&#8220;When you share a material asset, you divide it &#8230;<br \/>\nwhen you share an intangible asset, you multiply it\u2026 \u201d<\/h2>\n<p style=\"text-align: center;\">Serge Soudoplatoff<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;150&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-1-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][fancy_box box_style=&#8221;color_box_basic&#8221; icon_family=&#8221;iconsmind&#8221; box_color=&#8221;#030c39&#8243; box_color_opacity=&#8221;1&#8243; box_alignment=&#8221;center&#8221; border_radius=&#8221;default&#8221; image_loading=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; color_scheme=&#8221;none&#8221; secondary_content=&#8221;here&#8217;s some awesome text that would only be shown on hover&#8221; min_height=&#8221;0&#8243; link_url=&#8221;#http:\/\/google.com&#8221; icon_iconsmind=&#8221;iconsmind-Air-Balloon&#8221; css=&#8221;.vc_custom_1578309201243{padding-top: 15% !important;padding-right: 15% !important;padding-bottom: 85px !important;padding-left: 15% !important;}&#8221; delay=&#8221;100&#8243; icon_size=&#8221;40&#8243;]\n<h4>Company knowledge<\/h4>\n<p>You are sitting on a gold mine and we have the tools to make the bars![\/fancy_box][\/vc_column][vc_column column_padding=&#8221;padding-1-percent&#8221; 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icon_family=&#8221;iconsmind&#8221; box_color=&#8221;#030c39&#8243; box_color_opacity=&#8221;1&#8243; box_alignment=&#8221;center&#8221; border_radius=&#8221;default&#8221; image_loading=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; color_scheme=&#8221;none&#8221; secondary_content=&#8221;here&#8217;s some awesome text that would only be shown on hover&#8221; min_height=&#8221;0&#8243; link_url=&#8221;https:\/\/stepink.fr\/formations-accompagnements\/&#8221; icon_iconsmind=&#8221;iconsmind-Sun&#8221; css=&#8221;.vc_custom_1578309195223{margin-top: -50px !important;padding-top: 15% !important;padding-right: 15% !important;padding-bottom: 120px !important;padding-left: 15% !important;}&#8221; icon_size=&#8221;40&#8243;]\n<h4>Training &amp; Support<\/h4>\n<p>STEP IN K Training[\/fancy_box][\/vc_column][vc_column column_padding=&#8221;padding-1-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; 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