To optimize my service costs

By capitalizing on my know-how

• The context in which the company receives or processes information allows, or not, to transform it into “Knowledge”.
• This information becoming knowledge is stored and becomes usable by all …
  “You make tacit knowledge explicit by modifying working methods”

By identifying and reusing what is already working

• By capitalizing on a knowledge and experience base that evolves with use.
• By capturing in a structured way in order to find and reuse knowledge
• By not reinventing or redeveloping what already exists …

By producing better and faster

• Reusing knowledge leads to more confidence and more efficiency: we’re going faster!
• I get productivity gains between 20% and more than 50% more