Knowledge-Centered Service (KCS) describes a way of interacting with knowledge which enables teams to:
- answer questions quickly,
- deliver answers where people are looking for them,
- and drive improvements into products and services.
Additionally, KCS provides insight into which questions are being asked the most, and identifies recurring problems so we can remove them from the environment.
This methodology was born from the collaborative work of several companies under the direction of the Consortium for Service Innovation, a think tank on the West Coast of the United States.
The members of the Consortium for Service Innovation have been actively working in this direction for 20 years
The methodology is freely available under KCS Academy
